FAQs & Policies
At UC San Diego, we believe you will find living on campus is an integral part of your education. As a result of your community living experience, we hope that you will develop a concern and respect for others; make responsible choices and decisions about a lifestyle which suits you best; share your academic, social, and cultural experience with other students; and learn to live peacefully in close quarters with a diverse group of people. We encourage you to work toward developing a positive involvement in your community, based on your rights and responsibilities as a resident living on campus.
Please be aware that as part of your housing contract, everyone who chooses to live in our residence communities must abide by the rules and regulations of UCSD, including, but not limited to, the UC San Diego Principles of Community, the UCSD RESNET Acceptable Use Policy, all applicable local, state, and federal laws, and the Housing and Residence Life policies outlined below. All of these guidelines are here to establish a safe and secure living environment and to support your success as a UCSD student. Any student who anticipates or observes a potential violation of policy is expected to immediately remove themselves from the environment in which the violation may occur. One's presence during any violation of University or Housing policy ultimately condones, supports, and/or encourages the behavior or potential violation of policy.
It is important to realize that students living in a group environment affect each other's lives in many ways. We strongly believe that one's actions demonstrate one's commitment to respecting differences. In addition, we will not accept ignorance, humor, anger, alcohol or substance abuse as an excuse, reason, or rationale for behavior. Certain shared responsibilities such as mutual cooperation, inclusion, and respect are integral to any successful group living situation. It also means accepting personal responsibility for how your everyday actions affect others living with you as roommates and neighbors. Establishing a positive and supportive residence environment means each individual must make occasional adjustments in personal habits, attitudes, and beliefs. Successful on-campus living, whether in the residence halls or apartments, means exercising your rights while recognizing your responsibilities in respecting the equally legitimate rights of the other members
Housing Contract, Assignments, Roommates, Room Change, & Important Housing Dates
The Housing Contract officially ends 24 hours after your student's final spring quarter exam or by Saturday, June 14, 2025 at 3P, whichever comes first. Please mark your calendars and keep this in mind throughout the academic year as you plan your departure. For more information, please view the HDH Undergrad Housing website or view this UC San Diego Undergraduate Housing Contract (Sample)
For more important dates, refer to this document: Housing Calendar 2024-2025
Sixth College Residences will remain open and available for our residents through fall, winter, and spring breaks and the shared facilities in their apartments or floor lounges may be used to cook during this time. There will likely be an HDH Dining location open for limited hours during the breaks.
Choosing Roommates:
First-year students, are able to REQUEST a roommate in early summer. Because of the complexity of housing assignments, realistically, you will most likely end up with an “automatic allocation", or an automatically chosen roommate, suite mate, or apartment mate. We encourage you to be flexible and open to living with a variety of folks from many backgrounds---it's all part of the college educational experience.
When your continuing student housing process begins, you will be able to form roommate / apartment mate groups and choose the group with whom you would like to live if you are offered a Housing Contract for your 2nd year.
Housing Assignments:
Generally, the application period for returning students eligible for a Housing Contract begins in winter quarter. The incoming/ new student application period is usually late spring / early summer. Living-Learning Community (LLC) applications briefly proceed each of these periods.
Changing a room assignment is a measure of last resort.
Your Resident Assistant will help you to construct and maintain a Living-Space Agreement at the beginning of each year and when any new member joins your living space. This is a requirement of your Housing Contract and we encourage you to be thorough and honest when creating the document. This document will be used when/if conflict arises in your living space. Should you desire a room switch, please utilize the Housing Portal to be placed on the Room Change Interest List. Depending on the housing demand, you may be placed on a waitlist for your preference. Please note, any changes to room assignments is based on availability. Submitting a room change request does not guarantee that you will be offered a room change. See "Interpersonal Conflict & Mediation Process" below for more information.
How are Sixth College Residence Life & Housing*Dining*Hospitality related?
Sixth College Residence Life focuses on enhancing the out-of-classroom experience and student development for residents. We are available 7 days a week (M-F 8 AM-11 PM, Sat-Sun 9 AM-11 PM) at 9690 Scholars Drive North or by phone at 858-822-5268, and via email at sixthrlstaff@ucsd.edu. Our services include delivering developmentally intentional residential programming, resource referrals, student conduct meetings, conflict resolution, and providing emergency response. While we liaise with Housing Dining Hospitality (HDH), our influence over their services is limited and we operate as discrete offices.
Housing Dining Hospitality (HDH) manages the transactional aspects of campus housing. This includes housing contracts, billing, maintenance, custodial services, key management, and mail/package handling.
For contract and billing inquiries: Contact housinginfo@ucsd.edu .
For maintenance and custodial requests: Contact Fix-It.
For key and mail-related questions: Contact Hospitality Information.
Housing Dining Hospitality (HDH) manages the transactional aspects of campus housing. This includes housing contracts, billing, maintenance, custodial services, key management, and mail/package handling.
For contract and billing inquiries: Contact housinginfo@ucsd.edu .
For maintenance and custodial requests: Contact Fix-It.
For key and mail-related questions: Contact Hospitality Information.
Policies: Student Conduct Procedures, Residence Life Community Standards, and Posting Policy
Check out the Student Conduct Procedures, including the Housing & Residence Life Community Standards, on the SAGE website. This includes everything from acceptable appliances to quiet hours to emergency expectations. By accepting admission to UC San Diego and signing a Housing Contract, you are accountable for all of the rules and regulations associated with being a student resident. "I didn't know that 'x' was a rule" does not exempt you from the rule's application.
Postings of any kind are not currently allowed in Sixth College nor Sixth College Residential Life at NTPLLN (including doors, windows, and columns). We are currently updating our posting policy. We anticipate installing digital signage equipment, which will allow campus departments and Registered Student Organizations to submit advertising for events. For questions, please contact the Sixth College Dean of Student Affairs Office at (858) 822-5933 or at SixthSA@ucsd.edu.
Interpersonal Conflict & Mediation Process
Restorative Justice the Triton Way & Resident Conflict Resolution Process
Living in a community means that your actions affect others. Respect for differences is essential to a positive living environment, and behaviors such as ignorance, humor, anger, or substance use do not excuse misconduct. Successful group living relies on cooperation, inclusion, respect, and balancing your responsibilities with your rights. Here are the steps we follow in our resident conflict resolution process:
1. Living Space Agreement:
By policy (i.e., Residence Life Community Standards, "Living Space Agreement"), all residents in single undergraduate housing are required to complete a Living Space Agreement with their roommates and/or apartment/suite mates within the first four weeks of moving in. This agreement facilitates discussion and compromise on individual preferences. In case of conflict, the agreement must be reviewed and revised with the help of a Resident Assistant (RA). An updated agreement is required whenever there is a change in occupancy.
2. Direct Communication:
Conflicts must first be addressed directly and in-person with the involved parties. If unsure how to have this conversation, seek advice from your RA. However, please note that they will not directly intervene at this stage
3. Involving the RA:
If the issue persists after a reasonable adjustment period (e.g., a week), bring it to your RA’s attention. They will direct you to submit a report to the Center for Student Accountability, Growth, and Education (SAGE), which will be reviewed by Student Affairs professionals. This report cannot be anonymous, but reporters are protected by the University's retaliation policies. Specifically, the UC San Diego Student Conduct Procedures, provide protections for students who report violations. It explicitly prohibits retaliation against students who report misconduct, participate in investigations, or act as witnesses in student conduct proceedings. This policy is designed to encourage students to report violations without fear of retribution.
If a case is referred back to the RA by SAGE or a Residence Life Professional, a mediated discussion will be scheduled within 10 business days based on the academic and/or documented work schedules of all of those involved. Failure to attend this meeting may result in a hold being placed on your student account and/or further referral to SAGE.
4. Further Action:
If the conflict continues, the process in step 3 will be repeated, potentially involving escalation to a Residence Life Professional.
Statement on Student Room Assignments and Conduct Process
We are committed to ensuring a safe and supportive living environment for all students. It is important to understand that room assignments will not be altered based solely on allegations or disagreements between students. Any concerns regarding conflicts or policy violations must go through the appropriate mediation and/or student conduct process. Decisions regarding room changes or other actions will only be made after a thorough and fair process has taken place. We ask all students to respect this process, as it ensures that all parties are treated equitably and fairly.
Statement on Parent / Guardian Involvement with Interpersonal Conflict Among Residents
At UC San Diego, we believe in empowering our students to take responsibility for their own educational and residential experiences. While we understand that parents / guardians want to support their students, it is important to note that, under the Family Educational Rights and Privacy Act (FERPA) and our University Housing Contract, the relationship is directly with the student as the contract holder and that their educational records are private.
We encourage students to advocate for themselves and address any concerns directly with the appropriate university offices. This is an essential part of their development as independent adults. Parents or guardians can provide guidance and support, but we respectfully request that students handle communications and problem-solving on their own. This approach not only complies with legal requirements but also helps students develop the skills they need to succeed in both their academic and personal lives.
Room Changes:
Due to limited space and campus density, room changes are a measure of last resort. Students can join a room change list via their Housing Portal historically after Week 3 of fall quarter. Please note that emergency moves based on a safety concern are reserved only for legitimate threats to life or limb as assessed by the UC San Diego Police Department in consultation with the Residence Life Office. If a resident feels like their life or limb is at risk, they must dial 911 immediately. If a move is approved, you will be offered a space on campus based on availability. You must complete the move within 72 hours of the offer. Declining the offer removes you from the change list. Future conflict will be referred directly to SAGE.
Safety First:
In cases of immediate threat to health/safety, prioritize your safety. Move to a secure location, contact UC San Diego Campus Police at 858-534-4357, and then notify a staff member.
Maintenance, Custodial, Work Orders, & Pest Control
- If it is an emergency maintenance situation (e.g., flooding), call HDH Fix-It immediately at 858-534-2600 and put in a work order. Requests are addressed in priority order. Please refer to the Facilities and Building Services website for further information on the services provided.
- Custodial Services will vacuum the common areas, clean the bathrooms, restock toilet paper, and clean the laundry rooms. Additionally, they will wipe down and sweep the kitchen in the apartments. It is the student's responsibility to empty the trash and recycling. Please refer to the Cleaning Services section on the Housing*Dining*Hospitality Custodial FAQs website for more detailed information.
- If you find gnats, roaches, fleas, ants, silverfish, spiders, bees, or other pests in your room, please contact HDH Fix It at 858-534-2600. Be sure to record your ticket number and ask the name of the staff member who is assisting you.
Addresses/Mailboxes/Packages
Hospitality Information ("Hi") is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages. The "Hi" Office is conveniently located in the Tapestry building next to the resident mailroom and Campus Shuttle stop on the southeast corner (main doors facing Scholars drive across from Sixth Market). This location will serve as your main package pick-up location. Hospitality Information will be open 7 days a week. Please find their hours and contact information here: https://hi.ucsd.edu/locations/ntplln/index.html.
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I'm having something shipped to me. What address do I use and what packages come to the office?
- Address Form:
- Your Name
9450 Gilman Dr. # _ _ _ _ _ (mailbox #)
La Jolla, Ca 92092- _ _ _ _ (Last four numbers of mailbox)
- Your Name
- Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find more information.
- Address Form:
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How do I know what my address is? How do I get mail and packages sent to campus?
- Please visit the "Mailroom Location and Information" section of the Hospitality Information ("Hi") to find this information.
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How will I be notified that my package has arrived?
- You will be notified via email. If you have not received an email to your UCSD email address, then the Hospitality Information (Hi) Desk Parcel Center does not have your package. The Hospitality Information (Hi) Desk is a new operation launching in the Sixth College residential community to provide various services including support for mail and packages.
- Please visit the "Packages and Parcels" section of the Hospitality Information ("Hi") to find more information.
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What about normal mail, like letters and postcards?
- Normal mail is sorted and delivered to your mailbox every weekday by 4p. Please check your mailbox daily. Please note, Mail Services does not resume distributing mail until after classes start for Fall Quarter instruction.
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Can I send a package from the Hospitality Information "Hi" Office?
- You may reject a package or return to sender, but the Hospitality Information ("Hi") Office does not ship packages.
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I know my mailbox number, but how do I get my combination?
- The Hospitality Information ("Hi") Office is your best resource and their team would be able to best assist you. You can call them (858-246-4634) or reach them by email (hospitalityinformation@ucsd.edu).
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I have my combo, but I can't open my mailbox! What can I do?
- First, make sure you are following the instructions to open it as directed on the combo card.
- Spin the dial 4 times to the LEFT to clear the combo and STOP at the first number of the combination.
- Turning back to the RIGHT, pass the second number once, then stop on the number the second time
- Go LEFT, straight to the third number.
- Turn RIGHT and pull to open.
- If it still doesn't open,you will need to submit a Fix-It Request.
- Repairs typically take a week to complete.
- First, make sure you are following the instructions to open it as directed on the combo card.
Additional Campus Resources
CARE at the Sexual Assault Resource Center (CARE at SARC)
CARE at SARC provides confidential support, advocacy, and prevention education for students impacted by sexual assault, relationship violence, and stalking. The center offers crisis counseling, legal and medical advocacy, and support groups. CARE at SARC is dedicated to fostering a safe and respectful campus environment.
Contact Information:
Phone: 858-534-5793
Email: sarc@ucsd.edu
Website: https://care.ucsd.edu
Counseling and Psychological Services (CAPS)
CAPS provides a range of mental health services, including counseling, workshops, and crisis intervention, to support the emotional and psychological wellbeing of UC San Diego students. Services are confidential and designed to help students manage stress, anxiety, and other personal issues.
Contact Information:
Phone: 858-534-3755
Email: caps@ucsd.edu
Website: https://caps.ucsd.edu
Office for the Prevention of Harassment and Discrimination (OPHD)
OPHD is responsible for the university’s compliance with policies prohibiting discrimination, harassment, and retaliation. The office investigates complaints of discrimination and harassment and provides resources, support, and training on issues related to equity and inclusion.
Contact Information:
Phone: 858-534-8298
Email: ophd@ucsd.edu
Website: https://ophd.ucsd.edu
Office for Students with Disabilities (OSD)
The Office for Students with Disabilities ensures equal access to educational opportunities for students with disabilities. OSD provides accommodations, support services, and advocacy to help students with disabilities succeed academically and personally at UC San Diego.
Contact Information:
Phone: 858-534-4382
Email: osd@ucsd.edu
Website: https://osd.ucsd.edu
Student Accountability, Growth, and Education (SAGE)
SAGE oversees student conduct and disciplinary processes at UC San Diego, ensuring that students adhere to university standards and policies. SAGE works to promote personal responsibility, growth, and community standards among students.
Contact Information:
Phone: 858-822-2163
Email: studentconduct@ucsd.edu
Website: https://studentconduct.ucsd.edu
Student Health Services (SHS)
Student Health Services offers comprehensive healthcare to all registered UC San Diego students, including medical consultations, immunizations, lab tests, and pharmacy services. SHS provides accessible and high-quality care to support the physical wellbeing of students.
Contact Information:
Phone: 858-534-3300
Email: studenthealth@ucsd.edu
Website: https://studenthealth.ucsd.edu
UC San Diego Police
The UC San Diego Police Department is committed to ensuring a safe and secure environment for all students, faculty, staff, and visitors on campus. The department provides law enforcement services, crime prevention programs, and emergency response.
Contact Information:
Emergency: 911
Non-Emergency: 858-534-4357
Email: police@ucsd.edu
Website: https://police.ucsd.edu